Refund Policy

Seven days to request a refund

You can request a full refund of your first RelaySync subscription purchase within seven calendar days of payment. This applies to both monthly and annual plans, including if you have already set up your domain. No reason is required.

How to request it

Open a support ticket from your account within the seven-day window. If you cannot sign in, use our contact form with your account email address. Include your invoice number and state that you want a refund. Do not send passwords or full payment credentials.

We will review the request and return an approved refund to the original payment method. The time it takes to appear depends on your payment provider. Refunding the purchase ends that subscription and its forwarding service.

Renewals and other payments

The seven-day offer applies only to your first subscription purchase, not renewals or additional purchases. Outside that offer, we do not ordinarily refund unused subscription time or provide prorated refunds.

Contact us about duplicate charges, payments taken after a timely cancellation, or a service we failed to provide. We will investigate and refund incorrect charges or provide another remedy as appropriate. This policy does not limit refunds or other rights required by applicable law.

Cancellation is separate

To stop future renewals, request cancellation from the service page in your client area or use our contact form if you cannot sign in. You can choose immediate cancellation or cancellation at the end of the billing period. Disconnecting your domain does not cancel billing, and a cancellation request alone is not a refund request.

Check your payment provider for any separate automatic payment agreement that remains active. See our Terms of Service for the full service and billing terms.